Care Act Duty of Candour (Procedure 9) - Guidance for lead agency practitioners on the Section 81 Care Act statutory Duty of Candour on secondary care organisations registered with the Care Quality Commission (July 2025).
Care Act Duty of Candour (Procedure 9) - 7minute briefing (January 2024).
Care and support statutory guidance - Updated 27 January 2022
Carers Charter (June 24) - One Bromley, the local partnership between health, social care, and voluntary services, has published its Carers Charter. Developed with carers involvement, and based on the London Borough of Bromley's Carers Plan, the Charter has four main principles that all nine partner organisations have signed up to, committing to a common approach on how unpaid carers are engaged, supported, and consulted.
Change Grow Live (CGL): Bromley Drug and Alcohol Service - Referral Form.
Complex Case Pathway - framework and guidance that promotes multi-agency working in supporting people with complex needs who may be at risk of abuse of neglect due to either a lack of engagement with services or because they do not meet eligibility criteria for one or more services but have safeguarding needs that might benefit from a multi-agency response.
You can download the meeting template here.
Complex Case Pathway best practice checklist for lead professionals July 2025 - courtesy of Bromley Healthcare.
Complex Case Pathway information and signposting poster May 2025 - courtesy of Bromley Healthcare.
Complex Case Pathway pamphlet v2 June 2025 - courtesy of Bromley Healthcare.
Complex Case Pathway-easy-read-January-2025 - courtesy of Bromley Healthcare.
Complex Case Pathway awareness video (February 2026) - outlines the process including all stages of this pathway.
County Lines: An Introduction - NHS Rapid Read
County Lines: Coercive Internal Concealment - NHS Rapid Read
Cuckooing and Exploitation Guidance (Procedure 14) - The aim of this document is to provide guidance and support to all staff who may come across victims of cuckooing and exploitation when they are carrying out their job role (October 2025).
Cuckooing and Exploitation Guidance (Procedure 14) - 7minute briefing (January 2024).
Cuckooing: Steven's Story - A personal experience of Cuckooing. Catalyst Support presents a short film based on a personal experience of a cuckooing victim, showcasing The Voice of the Adult. Catalyst Support's specialist outreach team works across Surrey, Hart & Rushmoor, providing holistic, targeted support for vulnerable adults where there are concerns of cuckooing, however this informative video can be used locally for educational purposes. Viewer discretion is advised.
D:
Data Sharing Agreement - This agreement describes the basis for the lawful exchange of information between organisations involved in adult safeguarding, and sets out the processes and principles for sharing information.
Discriminatory abuse: a briefing for practitioners (LGA). This briefing for practitioners is based on a literature review, Discriminatory Abuse: Time to Revive a Forgotten Form of Abuse, published in the Journal of Adult Protection in March 2022.
Discriminatory abuse self-assessment tool: safeguarding adults (LGA). The discriminatory abuse self-assessment tool is intended to support councils, Safeguarding Adult Boards (SABs), practitioners from all sectors, staff responsible for reporting adult social care (ASC) performance; safeguarding leads and commissioners.
Domestic Abuse Awareness Animation - The following newly produced short animation outlines what domestic abuse is, the signs of abuse and how to get support. This was developed together with partners from Bromley Well (BTSE), Safer Bromley Partnership (BSBP) and Bromley and Croydon Women's Aid (BCWA), together with the support of those with Lived Experience (October 2024)
Domestic Abuse Animation Awareness Leaflet (December 2025)
Domestic Abuse Employee Digital Brochure November 2025 - developed for professionals together with Safer Bromley Partnership Board.
Domestic Abuse Professional’s Service Directory is a service guide for organisations and professionals in Bromley providing support to victims and survivors, and perpetrators of Domestic Abuse.
Domestic Abuse Act Guidance - The Domestic Abuse Act 2021 provides further protections to the millions of people who experience domestic abuse and strengthens measures to tackle perpetrators. From the 29 April the Domestic Abuse Bill was been given Royal Assent and is now legislation as the Domestic Abuse Act 2021.
Domestic Abuse Pathways in Bromley - a presentation delivered to professionals working with victims of domestic abuse within Bromley.
Domestic Abuse Policy for Employees 2024 - produced by London Borough Bromley, this is aimed at employees experiencing domestic abuse and managers supporting employees. This document can be adapted for other services.
Domestic Abuse Strategy 2025-2028 (Oxleas) - The strategy continues to be overseen by a steering group of trust leads, across directorates, reporting to the Oxleas Safeguarding Committee which includes partner ICB leads.
Domestic Abuse: Women and Girls Network Harmful Practices Support Group Referral Form (Agency Use Only) - The Harmful Practices Support Group is a support group for women who have experienced or been affected by harmful practices. This referral form is for online groups developed following the postponement of face to face groups in response to COVID-19. Please check that clients have the appropriate equipment and set up in their homes to access the online rooms.
Domestic Violence - Bromley Sanctuary Scheme (March 2023) - Any Bromley residents that are experiencing violence or abuse would qualify to be considered for a referral into the Sanctuary Scheme. For more information about the Bromley Sanctuary Scheme process click here.
Drive Perpetrator Panel Toolkit for Adult Social Care Representatives - The overarching aim of the panel is to disrupt abuse and reduce reoffending amongst high risk and high harm perpetrators of domestic abuse, while keeping victim/survivor and children’s safety as the core.
E:
Environmental Health Support in Complex Safeguarding Situations (March 2026) - This leaflet provides social care professionals with a clear overview of how Public Protection services can support safeguarding work, particularly in cases involving self-neglect, environmental risks, or unsafe living conditions.
Environmental Health (BSAB Webinar) - How can they help you and your clients! (February 2024) - Sarah Newman delivers a comprehensive session on Environmental Health, emphasising all public protection services available whilst also drawing on insights from the recent Ms Bubbles Safeguarding Adult Review (SAR).
F:
Falls Checklist Guidance (November 2025) - This checklist is designed to support professionals in identifying when a fall may indicate potential safeguarding concerns and to guide appropriate responses.
Female Genital Mutilation Guidance Document (October 2025) and flowchart developed together with the Bromley Safeguarding Children's Partnership to raise awareness of the risks of FGM and aims to ensure that services across the Bromley are equipped to respond to and reduce the practice of FGM.
H:
Healthwatch Bromley Report: Access to and use of health and social care services by young carers in Bromley. This project aimed to gather comprehensive feedback on how young carers navigate health and social care services for themselves and the people they support (August 2025).
Herbert Protocol - The Herbert Protocol is a form containing key information about a person living with dementia, who is at risk of going missing (March 2026).
Hoarding clutter rating - Process for Clutter Image Rating Tool.
Home Fire Safety Initiative Referrals (Procedure 4) November 2023 - Guidance to LBB Adult Services Division staff and other partner agencies on making referrals to the London Fire Brigade for free home fire safety visits for adults at risk.
Home Fire Safety Initiative Referrals (Procedure 4) - 7minute briefing (January 2024).
Home Fire Safety Visit referral form (online for community members) - To make referrals to the London Fire Brigade for free home fire safety visits for adults at risk.
Home Fire Safety Checker poster - online Home Fire Safety Checker will work out the level of risk in your home with a few questions and suggest what you could do next.
I:
Impact of Loneliness on Adult Safeguarding - 7 Minute Briefing (December 2025)
Initial Response Procedure for LAS Reports, Police Merlins and Care Quality Commission Referrals (Procedure 7) - Guidance for Early Intervention Service (EIS), on the process and procedure for receipt and processing of LAS Vulnerable Adult in Need/at Risk Report Form, Police Merlins and alerts concerning provider services regulated by the Care Quality Commission (CQC).
Integrated Care Systems (ICS) Awareness - The creation of ICSs is a national change and there will be over 40 of these across the country. There is an Integrated Care Board, integrated care partnership, provider collaboratives, six place-based local care partnerships. To watch the video on what the new changes will look like, click here.
L:
London Fire Brigade (LFB): A Carers Guide to Home Fire Safety - Learn how to keep people that receive care safe from fire.
London multi-agency policy and procedures to safeguard adults from abuse (November 2025) - This guide outlines the legal basis for the safeguarding of adults at risk of harm in England. It is aimed primarily at practitioners working in various settings for organisations involved in safeguarding. This may also be useful for volunteers, family carers and people with disabilities.
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